Complaint Handling Advice

We offer airline clients legal advice on aviation law and complaint handling – predominantly in relation to passenger compensation claims under EU/UK 261 and the Montreal Convention.


  • EU/UK 261
  • Montreal Convention
  • Dealing with ADR and PACT
  • Terms and conditions and disclaimers


We recognise the need for businesses to accurately budget for the costs of operating. To this end, we operate a retainer system, giving our clients the ability to accurately forecast the cost of legal representation.

For our retainer clients we operate like an ‘in-house’ legal team and are available on a 24/7 basis. We represent clients ranging from start-up’s to AIM listed companies on a retainer basis.


We operate CLTP (consumer law training portal) a leading online training facility for airlines, retailers and lawyers.