Complaint Handling Advice
We offer airline clients legal advice on aviation law and complaint handling – predominantly in relation to passenger compensation claims under EU/UK 261 and the Montreal Convention.
- EU/UK 261
- Montreal Convention
- Dealing with ADR and PACT
- Terms and conditions and disclaimers
We recognise the need for businesses to accurately budget for the costs of operating. To this end, we operate a retainer system, giving our clients the ability to accurately forecast the cost of legal representation.
For our retainer clients we operate like an ‘in-house’ legal team and are available on a 24/7 basis. We represent clients ranging from start-up’s to AIM listed companies on a retainer basis.
We operate CLTP (consumer law training portal) a leading online training facility for airlines, retailers and lawyers.